• 
  • 
• 
  • 
  • 
  • 
  • 
  • 
• 
  • 
    • 
  • 
    • 
  • 
    • 
  • 
    • 
  • 
    • 
  • 
    • 
• 
  • 
  • 
  • 
  • 
• 
  • 
  • 
  • 
  • 

home
contact us

We pride ourselves not only on the product we manufacture, but on the service and support we give our customers. Come see what others have had to say about our products and our service!

On Thursday April 7th at about 7:30 am, I sent your company an email asking for advice with a heater problem on my new spa. Within an hour I received a reply with names and phones numbers of two technicians ( Pat and Bob ) who could help me. These guys were great. They understood my problem and even offered to stay late to assist me. Their knowledge and patience were unbelieveable. I have never received such service from a company. Thank you very much and please pass along my appreciation to Bob and Ted.

Tom Czajka

Thank you for the technical support and attention to this matter. We were under the impression that this unit was a quality product. We believed this not having heard of your company, but for no other reason than the vendor we purchased it from is a long standing business in oue community where we do much business. Now heaving dealt with you, Bob, and your company directly over the past couple of weeks and months, to remedy this problem, I know it firsthand to be true. Recently I recommended to my parents, who are in the market for a hot tub to seriously consider your company, both because we love the unit we purchsed and moreover the warranty, and customer service have been outstanding! thanks again!

Sincerely,
Jeff

Mr. & Mrs. Richard R. Smalley

Dir Sir,

My letter is to inform you that I thankfully received my filters and they are exactly what I ordered. To say that it has been a delight to do business with you would be an understatement. I purchased my SPA at B.J's in 1996, it's performance has been exceptional, and we are very happy with it. I wish we could say the same about several of your dealers and distributors. Trying to locate a business who handles your filters has been difficult to say the least. We have been told on several phone calls "no mail orders" or "you have to come in" (in some cases it would have been a 200 mile round trip) and some dealers, "just couldn't be bothered since it was not purchased from them." In desperation, I decided to call your manufacturing facility and talked to Stacy, explaining the sizeand model of our SPA so that she could expedite the filter order.She said she would check on it and get back to us to advise on the shipping, which she most graciously did. She has been a joy to talk with.As a former business owner, I want you to know tbat it has been a pleasure t.o do business with acompany and employees who are "honest" , keep their word, and follow through for their customers. Even with such a small order as mine has been. So many businesses these days "just don't care, or, are "too lazy and greedy" to help the customer with a small request.With your great attitude and employees like Stacy, our hat goes off to you. May we wish you many more years of an obviously successful business. Many thanks for your help in such a small matter.

Sincerely,
SFC Richard R. Smalley, USA Retired

P.S. Could you please advise on a contact in our area should we need service or parts in the future?

< 1 2 3 4 >

Home | Company Profile & Mission | Contact Us