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We pride ourselves not only on the product we manufacture, but on the service and support we give our customers. Come see what others have had to say about our products and our service!

Misti, I called the QCA (800) number. Got to a tech by the name of Bob. He said he knows who you are. Bob knew what a filter housing was. He didn't assume it was a filter element or cartridge. He didn't ask twice what pool or what it was I needed. I placed my order through Bob. Deals done. Thanks for your speedy knee-jerk reactions.

John Skuz

...Being a somewhat cynical American who is used to the current state of "customer service" in almost ALL areas of American retail I was not about to hold my breath... when shock of the century, Pat returns my call within 24 hours. We did play phone tag for another day or so, but that was no one's fault. Once I got Pat what he needed, I had a replacement part in my hands within another 24 hours. Be still my heart! Customer service is alive and well. Who would have known? Thank you for renewing my hope, and for being just odd enough to do what you said you would do. What a novel approach!Hats off to the Bob and Pat team.I will sing your praises with no other provocation than your great product (there are still some of those out there)and your superior service (not sure where you can go for that.. . except QCA Spas, of course). Again... thank you for the shock!

...a product is only as good as those who stand behind it; unfortunately, whether they do, or will, is something often discovered too late. I am please to give this report based on my recent experience with the"service" end of the business: WOW. It is nice to be able to say to those I know...Buy it...you will never be sorry you did...not even when you need service...and in this day, that's a mouth full...

Virgil

Dear Misty,

I just wanted to write to compliment your company on your personal service. I have made and received several calls in the course of setting up delivery and correction of a defect in the cabinet on our new spa and everyone I have talked with has been friendly, courteous, and above all helpful. From the time the phone is answered, your personnel have given the impression they were there to serve me and made me feel as if I was the only customer they were concerned about at that time. I especially would like to compliment Stan. He has unfailingly answered my questions, returned my calls, and been a pleasant and helpful person to talk with. He has answered my questions completely regardless of how small and made me feel special to deal with. I was sure after talking with him that he would either take care of the issue I had, give me an answer to any question (no matter how trivial), or call me back promptly with a response even if he had to play "phone tag" with me. We are thorougly enjoying the QCA spa we have. Thanks again for making the purchase and follow-up an enjoyable experience.

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