Reviews and Customer Testimonials
Five years ago we purchased a QCA Spa. This year after starting it up from being winterized we had a few problems. The customer support and technical support I received from Rob and Stan was outstanding. It is very nice to call a business and have a human being answer the phone instead of getting caught up in some frustrating phone tree system.
Rob and Stan both went the extra mile to help me troubleshoot my spa and get it running properly. I have been left with a very positive image of the company and feel confident in my purchase. I wish more companies would show the great customer service QCA Spas has shown me.
April 22, 2011
I just wanted to wite and compliment your company on your personal service. I have made and recieved several calls in the course of setting up delivery and correction of a defect in the cabinet of our new spa and everyone I have talked with has been friendly, couteous, and above all helpful. From the time the phone is answered, your personnel have given the impression they were there to serve me and made me feel as if I were the only customer they were concerned about at that time.
I especially would like to compliemnt Stan. He has unfailingly answered my questions, returned my calls. and been a pleasant and helpful person to talk with. He has answered my questions completely regardless of how small and made me feel special to deal with. I was sure after talking with him that he would either take care of the issue I had, give me an answer to my question ( no matter how trivial ), or call me back with a response even if he had to play "phone tag" with me.
We are thoroughly enjoying the QCA Spa we have. Thanks again for making the purchase and follow-up an enjoyable experience.
I would like to thank you for the outstanding customer service I always recieve while in your business. I am from a small town and used to the friendly atmosphere that comes with and is hard to come by these days. However, I am always cheerfully greeted upon entering your store and immediately asked if I need assistance. We recently had a miscommunication on a product and you went above and beyond clearing it up. Also you have always been helpful and knowledgeable anytime I have called in with a question.
In this day and age where it seems like we are quick to complain when the job is not done right, I just felt it is only right to compliment someone on a job well done.